Morris Transfers

 Passenger Privacy Policy
                                                              Effective Date: 9 July 2025
Introduction
We are Morris Transfers ("Morris Transfers", "we", "our", "us"). We are committed to protecting and respecting your privacy.
This privacy policy outlines how we handle personal information that we collect from you as a passenger using our transport services, including taxi, minibus, and airport transfers.
We act as the data controller in respect of your personal information, meaning we are responsible for how your data is collected, used, and protected.
Please read this notice carefully to understand how and why we process your data.
1. Your Right to Object
You have the right to:
  • Ask us to stop using your personal information for direct marketing.
  • Object to our use of your data where processing is based on our legitimate interests.
2. Information About Other Individuals
If you provide us with personal data about another individual (e.g., when booking on someone else's behalf), you confirm that you have their consent and authority to do so and that they understand how their information may be used.
3. What Personal Information We Collect
We may collect and process the following types of personal data:
  • Name, email address, phone number, residential address, pick-up and destination addresses.
  • Payment details (e.g. card or bank account information).
  • Special requirements or accessibility needs (e.g. wheelchair access).
  • GPS location (if using our app or mobile booking services).
  • Communications with you (e.g. recorded calls, emails).
  • Any enquiries or feedback provided by you.
4. When We Collect Your Personal Information
We collect your personal information when:
  • You use our website, app, or phone booking service.
  • You create an account, make a booking, or contact us.
  • You opt in to marketing or customer feedback.
5. Why We Collect Your Personal Information
We process your data for the following lawful reasons:
a) Contractual necessity – to:
  • Provide you with our transport services.
  • Process your booking and payments.
  • Manage enquiries and feedback.
  • Communicate with you about your booking status.
b) Consent – to:
  • Send marketing communications (if you opt in).
  • Process any health-related information for specialist transport services.
c) Legitimate interests – to:
  • Improve our services and customer experience.
  • Send service updates and journey-related messages.
  • Perform internal reporting, business analysis, and quality checks.
d) Legal obligations – to:
  • Comply with law enforcement or regulatory requirements.
e) Vital interests – for example, sharing health or location data in an emergency.
6. Disclosure of Your Information
We may share your information with:
  • Our drivers or third-party service providers to deliver your journey.
  • Payment processors to handle secure payments.
  • IT and software providers (e.g. dispatch, booking or phone systems).
  • Legal authorities, regulators, or insurers where required.
  • Prospective buyers if the business is sold or transferred.
We will not sell or rent your data to third parties for marketing purposes.
7. Payments
Your payment information may be processed through trusted third-party providers. Please refer to our Terms & Conditions for more details.
8. Marketing Communications
We may contact you with service updates or promotional offers:
  • We will only email or text you for marketing if you have opted in or if you're an existing customer and the message relates to similar services.
  • You can opt out at any time via unsubscribe links or by contacting us directly.
9. Cookies and Website Use
We use cookies to improve your browsing experience. Please refer to our Cookies Policy for full details.
10. Transferring Data Outside the UK
If your personal data is transferred outside the UK, we ensure it is protected with appropriate safeguards in line with UK data protection laws.
11. How We Keep Your Information Secure
We follow strict security procedures and are committed to protecting your data. We ensure:
  • Only authorised personnel can access your data.
  • Third parties we work with are contractually obliged to protect your information.
  • We monitor and respond to potential data breaches in accordance with UK GDPR.
12. How Long We Keep Your Data
We retain personal data:
  • For up to 7 years for legal, tax, and regulatory purposes.
  • Until consent is withdrawn for marketing or where no longer necessary.
13. Keeping Your Information Up to Date
Please let us know if your details change to ensure our records are accurate.
14. Our Legal Obligations
We process your data in accordance with UK GDPR and the Data Protection Act 2018. We ensure your data is:
  • Lawfully, fairly, and transparently used.
  • Collected for legitimate purposes.
  • Accurate and up to date.
  • Secure and confidential.
15. Your Data Rights
You have the right to:
  • Access your data.
  • Request correction of inaccurate data.
  • Ask for your data to be erased.
  • Restrict or object to certain uses of your data.
  • Transfer your data to another provider.
  • Withdraw consent at any time (e.g. for marketing).
To exercise any of these rights, please contact us using the details below.
16. Contact Us
If you have any questions or wish to exercise your data rights, please contact:
Morris Transfers
Email: sales@morristransfers.com
Phone: 07492 383691
Website: www.morristransfers.com
If you're not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
17. Updates to This Policy
We may update this policy from time to time. Any significant changes will be communicated via our website or direct notification.
Last updated: 9 July 2025