Morris Transfers

MISPLACED OR LOST PROPERTY POLICY
                                                                     INTRODUCTION
At Morris Transfers, we understand that losing personal belongings during your journey can be frustrating. While our driver partners are self-employed and licensed by the relevant local licensing authorities, we are committed to assisting in the recovery of misplaced or lost property to the best of our ability.
REPORTING LOST PROPERTY
If you believe you have left an item in one of our vehicles, please contact us as soon as possible. You can report lost property by:
Please provide the following information to assist us in locating your item:
  • Date and time of the journey
  • Pickup and drop-off locations
  • Description of the item
  • Any distinguishing features
COLLECTION OF LOST PROPERTY
If your item has been found and is in our possession, we will inform you of its location. To collect your property, you will need to:
  • Provide a valid photo ID (e.g., passport, driving licence)
  • Sign a receipt acknowledging the collection of your item
Items can be collected during our office hours:
  • Monday to Friday: 07:00am – 17:00pm
  • Weekends: Closed
RETURNING LOST PROPERTY
If you are unable to collect your item in person and wish for it to be returned to you, we can arrange for delivery. A fee will be charged to cover postage and handling costs. Please contact us to discuss the available options.
STORAGE AND DISPOSAL OF UNCLAIMED PROPERTY
We endeavour to retain lost property for a reasonable period. However, if items remain unclaimed, we may dispose of them as follows:
  • Perishable items: Disposed of immediately
  • Valuables (e.g., electronics, jewellery): Held for up to 28 days before being donated to charity or disposed of
  • Personal identification items (e.g., passports, driving licences): Returned to the issuing authority after 24 hours
LIMITATION OF LIABILITY
While we make every effort to assist in the recovery of lost property, Morris Transfers cannot accept responsibility for items left in vehicles. We are not liable for any loss, theft, or damage to personal belongings during your journey.
CONTACT US
For any enquiries regarding lost property, please contact us: