Terms & Conditions

1. Introduction

Welcome to Morris Transfers. By booking our services, you agree to the terms and conditions outlined below. These terms are designed to ensure a clear understanding between us and our valued passengers and apply to all bookings made with Morris Transfers, whether via phone, email, or online.

2. Bookings

  • All journeys must be pre-booked and confirmed before travel.

  • We reserve the right to decline a booking at our discretion.

  • It is the customer’s responsibility to provide accurate information regarding pickup times, addresses, number of passengers, and luggage requirements.

3. Payments

  • Payment must be made in full prior to the journey unless otherwise agreed in writing.

  • Prices are confirmed at the time of booking and may vary for additional services or last-minute changes.

4. Cancellations & Refunds

  • Cancellations made more than 24 hours before the journey will receive a full refund.

  • Cancellations made within 24 hours may incur a cancellation fee.

  • No-shows or cancellations on arrival are non-refundable.

5. Delays & Waiting Time

  • We allow a grace period of 15 minutes for standard pickups and 45 minutes for airport pickups (from landing time).

  • Additional waiting time beyond these limits may be charged at our standard hourly rate.

  • Morris Transfers is not liable for delays caused by events beyond our control, including traffic, weather, or third-party incidents.

6. Passenger Conduct

  • Passengers are expected to behave respectfully and safely during the journey.

  • The driver reserves the right to terminate the trip if a passenger's conduct is deemed unsafe, abusive, or illegal.

  • Smoking, consumption of alcohol, and illegal substances are strictly prohibited in all vehicles.

7. Luggage & Property

  • Passengers are responsible for their own luggage and personal belongings.

  • Morris Transfers will not accept liability for loss or damage unless due to proven negligence.

  • Please inform us in advance of any oversized or excessive luggage.

8. Vehicle & Driver Requests

  • While we aim to accommodate specific vehicle or driver requests, these cannot be guaranteed.

  • All vehicles are licensed, insured, and maintained to a high standard.

9. Liability

  • Our liability for any claim is limited to the cost of the journey paid.

  • We shall not be liable for any consequential or indirect loss (e.g. missed flights, accommodation costs).

10. Environmental Commitment

  • As part of our Green Growth Pledge, we actively reduce fuel use and emissions by planning routes efficiently and maintaining eco-friendly vehicles.

  • We work with responsible suppliers and encourage sustainable travel choices.

11. Privacy

  • We respect your privacy. Customer details are only used for booking purposes and will not be shared with third parties without consent.

  • For full details, please refer to our Privacy Policy (available on request).