Morris Transfers

Passenger Terms & Conditions

                                                                        Effective Date: 9 July 2025

1. Who We Are / Booking Service Overview

1. “Morris Transfers” (“we”, “us”, “our”) operates transport booking services via website, phone, app, or third-party platforms.

2. The contract for your journey is between you (“Passenger”) and the driver (“Driver”). We act as an introducer and licensed operator.

3. By booking through us, you agree to these Terms. We coordinate but do not supply vehicles directly.

4. Booking acceptance is confirmed by connection to a Driver. Pre-booked journeys may be subcontracted to another licensed operator during high demand.

2. Booking Your Journey

1. You can book via:

   • Website or mobile app

   • Phone call

   • Approved third-party platform

2. We process and seek available drivers based on your request. You will receive driver and vehicle details upon confirmation.

3. Contracts are formed when you accept the driver at pick-up.

4. We record calls and communications for compliance, training, and quality assurance.

3. Fares & Payments

1. Fare Estimates: Provided at booking; subject to change due to traffic, route changes, wait times, or extras (e.g., parking, tolls).

2. Payment Methods:

   • Card/Apple Pay/Google Pay via bank transfer or website. Final fare collected after trip if cash arranged beforehand.

   • Cash: Payable directly to the driver upon reaching destination. Any extra charges apply.

   • Alternative Providers: e.g., app-integrated payment processors—subject to their terms.

3. Promotions & Vouchers:

   • Applied at booking or in-app; non-transferable and only valid under terms stated.

   • Covers fare only; extras/extras charged separately.

4. Cancellation & No-Shows

1. Pre‑paid Bookings: Free cancellation up to 24 hrs in advance. Later cancellations incur a fee (e.g., 25% of fare).

2. Within 24 hrs or No‑show: Full fare charged, plus wait-time fees.

3. Wait Time: Free but within reason.

5. Your Journey

1. Driver arrival and journey times are estimates—they may vary due to traffic or other factors.

2. You are responsible for verifying pickup details and allowing extra time for time‑sensitive bookings.

3. For persons needing special assistance (e.g., wheelchair access, service animals), you must disclose this at booking. No extra charge if it’s disability related.

4. Lost property found by drivers should be reported promptly. We are not liable for lost, stolen, or damaged items.

6. Passenger Conduct

1. No smoking, vaping, alcohol, or disruptive behaviour in vehicles unless agreed.

2. Seat belts must be worn at all times by all passengers.

3. Guide dogs and compliant assistance animals are accepted. Notify us in advance of other animals.

4. Insolence, harassment, or abusive behaviour warrants trip refusal or termination.

7. Liability & Disputes

1. We provide an introduction service only and are responsible for its provision.

2. Driver performance is their responsibility. We are not liable for delays, lost items, or damage caused by drivers.

3. Our liability for mistakes in our service is limited to £150 per passenger booking.

4. We do not cover indirect, consequential, or business losses.

5. In instances of negligence or death, liability limits do not apply.

8. Complaints & Feedback

1. Notify us of any issues within 14 days via sales@morristransfers.com.

2. We strive to resolve complaints promptly and fairly.

3. Driver identification must remain confidential; do not post publicly.

9. Changes to Terms

1. We may update these Terms at any time. Changes will be reflected on our website and take effect upon posting.

2. Continued use of services after changes signifies acceptance.

10. Lost Property

1. Report lost items via email within 14 days.

2. Items held for 28 days before being donated or disposed of, at our discretion.

11. Legal & Jurisdiction

1. English law governs these Terms.

2. Any disputes will be handled in courts of England & Wales (or Scotland/Northern Ireland where applicable).

12. Data Protection & Privacy

1. We process personal data in accordance with our Privacy Policy, available on our website.

2. We may retain personal data for up to seven years for legal, tax, or security reasons.

3. By booking or travelling with us, you consent to data collection and processing as described.

13. Alternative Dispute Resolution

1. We encourage unresolved complaints to be escalated. If unsatisfied, you may contact the Information Commissioner’s Office (ICO) or relevant transport authority.

Summary

• We introduce you to licensed drivers—your contract is through us but with them.

• Payment is collected securely after your ride.

• Ensure you understand fare estimates versus actual costs.

• Behaviour guidelines are in place for safety and courtesy.

• Data and lost property policies are in effect.

• We limit liability for the service we provide.